Call Center Customer Services

Call centers are the outsourcing services center that provides services to their clients with the help of networking, infrastructure and professional services.

Call Center Customer Services are client specific. They are needed by the client as per their requirements. Some customers need pre-marketing research to launch a particular product while others require a post marketing response. There are some activities which require specialized services to the client, both in terms of marketing and professionalism.

The training programs of executives are fun based, interactive and customized to meet the requirements of the clients. Based on the knowledge provided by these sessions, executives are able to carry out their assignments, beautifully and intelligently. Phone pro-training sessions are essential to make the executives understand their assignments well and delivering satisfactory services to the customers.

All call center services are based on customers. This means, it has to be serviced well to make the customer understand about their promotional or after-sales activities.

The most valuable assets of Call Center Industry are their customers-base. Therefore, maximum emphasis is on the training programs and providing correct phone-skills on a consistent basis. Specialized coaching techniques are provided to managers, coaches, Supervisors, Team leaders and other similar staff as there has to be skill reinforcement and feedback to the customers.

The efficiency of the job-work is based on tuning of staff skills. Executives are provided comfortable job environment, increased job satisfaction, and enhanced customer service levels, because these executives are the ones who are delivering the services up to the clients’ satisfaction. If the executive is not in the proper framework of mind then it is less likely that heshe will deliver the services, effectively. Therefore prime importance is given to the executives of the Call Centers.

Call Center customer service are purely skill-based programs. Employees have to be very critical in maintaining and increasing customer-base. Services are extended in all the desired fields – inboundoutbound services, internal and external services, sales, technical support, help-desk and other similar activities.

Telephonic etiquette and customer service training are two basic requirements of the call centers that need to be met with utmost efficiency to stand apart in the league of call centers.

Customer Assistance Center to satisfy our esteemed customers

A specialized Customer Assurance team is specially created to make an each and every customer happy after calling our Center. The team of specialized executives work with only one objective in mind and that is to deliver the services in such a way that whatever be the query of the customer, it gets resolved effectively.

Customer Assistance Center has to work with only one goal in mind that none of the customers should return unhappy. Even if a customer did not receive a satisfactory reply in the past and hence had a bad experience then also we want that customer to revert back to us so as to make amends for our past mistakes.

Our Customer Assistance Center stands by the customer to provide our valuable assistance at all times. Whether it is 12 in the noon or midnight our executives are available 24x7x365 to guide the customers through their state of the art services at any point of time.

For attaining this level of efficiency, we have trained professionals who through their proper guidance and knowledge make the executives understand about the product or services related problems and their effective solutions. All problems briefed by the client are based on past experiences and such problems are just not the same in every case. Moreover no two callers are same. Therefore, executives have to be trained enough to understand the problem of the caller and accordingly resolve the issue in the caller’s language only. This is where our customer assistance center has generated superiority as regards our clients.

These executives at our end are dedicated executives who are willing to offer their services in an effective manner and are always ready to help their customers through the proper channel of customer assistance center. Many a times the customer is hard and tough to not take up to any resolutions then supervisors come to their rescue and make the tough customer resolve to his or her problem in soft and assertive tone.

Customer Assistance Center works to provide total customer support thereby writing down the rules for total efficiency in network. We have resource back-up also to get the client moving quickly and profitably.

Contact Center efficiency earmarked by Vishnu Solutions

Whatever we do or perform, it has got to be the best. It is with this motive that we established ourselves amongst some of the leading Contact Centers. In fact our customers are all International customers and they have to be serviced with more than their capacity. It was achieved through various means which include improving the quality of training and its consistency through training, coaching and monitoring programs. This process of mentoring always leads customer satisfaction.

By utilizing and integrating the approaches, it is made possible to identify and apply contact centre technologies and subsequently providing state of the art technologies. For any contact center to be successful, it is extremely important to create a 3600 view of daily, weekly and monthly report so as to analyze what is being achieved and what has to be achieved in forthcoming days.

All these activities are to enhance revenue opportunities which in turn are made available through improvisation of call handling training, its scripting and effective coaching. Contact Center provides results in the real world challenges. As a leading contact center, Vishnu Solutions is adequately equipped with technology, and resources for providing state of the art services to the respected clients and their esteemed customers.

Through our class-room and web based training courses we ensure that team is utilizing the capabilities of the contact center at the best.

Vishnu Solutions is able to provide its services as one of the best Contact Centers in such a way that all the activities are performed according to the clients’ specifications and interests.

Since customers are the sole medium of retention, to boost up sales, so these are served with utmost priority and respect. It is not a special task for Vishnu Solutions to perform. Rather it is a sort of ongoing process that has been put forth on an individual basis to meet the client’s individual requirements.

No two processes are the same and that is what Vishnu Solutions always keep in mind while getting the relevant task executed at any point of time. It is through diversity in its functions that Vishnu Solutions prove to be one amongst the best.