Vishnu Solutions is an experienced Back Office Service Provider

Vishnu Solutions has a wide experience as back office service Provider. There are number of campaigns that have been successfully executed by our Company in the area of Customer products and Services. We handle multiple projects also, through our office at Kolkata, India.

Various campaigns of this back office service provider include Vacation packages, Medical Discount Card facility, long distance telephone service at flat and discount rate, holiday packages for entire family, Trade directory and yellow pages for select audiences, software development, fund raising campaigns, domestic utility services, satellite TV reception system offering complete network of activities and much more.

Vishnu Solutions has been working as a technical platform, supported by HCL, a leader in development of Customer Service Application. As we are closely linked to the market leader of its field, we are able to know and manage our customers in the most efficient, productive and friendly manner, thereby providing better Back Office Processing Services to our customers.

We offer open client server solutions that use performance oriented database. This database can be installed in Intranet, Extranet and Internet for better use of this information.

Association with Vishnu Solution provides automatic guarantee to the most updated technology, customer care techniques through state of the art back office services.

BPO Outsourcing in Vishnu Solution

Vishnu Solutions is an ISO 9001:2000 certified International BPO Outsourcing Company based in Kolkata, India. This Company is in a unique position to provide best e-CRM services round the globe. Our customer relationship lifecycle works on the principle of utilization of one to one experience at each and every point.

Specialties of our Company include direct marketing, telesales, customer services, surveys and inbound processes. It is through these specialties, experience and services that Vishnu Solutions is creating a niche in the Global market place. We have been critical partners to all our clients in achieving their business goals. We have our customers in many segments of the industry like travel and Tourism, Healthcare, Insurance, telecom industry, IT industry, banking and satellite company services. Apart from this Company also provides domestic bill payment services to make it less cumbersome for the people who are taking services. There are various veteran institutions running in different parts of the world. These need funds for their efficient running of the Institute.

Vishnu Solutions work with reliability, confidentiality and utmost security to provide all exclusive services to its customers. Not only this, these services are cost effective services offering highest quality to the customer satisfaction both in terms of services and cost incurred.

All BPO globally outsourcing services are provided at 24x7x365 days a year, through our call center services and interaction points with guaranteed cost-effectiveness and promptness.

As Outsourcing Company, we provide back-office support, call center services, web designing, application development, ERP integration and much more. Since all the services are customer oriented, we aim to understand the customers’ interest and identify the right partner for the executing the job. We are actually a one-stop shop for Business process Outsourcing.

Vishnu Solutions expertise has seen a great variety of database up gradation, in overseas. It’s only that the reputation in the global market that all types of technology up gradation is created.

The motive of Vishnu Solutions is to provide high-end customer. By being flexible and responsive we aim to meet customer needs and expectations, by servicing them. We also ensure that service requirements are adhered to through our processes.

Back Office Processing Services reducing cost and time for clients

Vishnu Solution offers back office processing services to their clients in telecom, insurance and financial services sector. Back office offerings include finance and human resource services. These services include complete accounting, billing and collection process which include receiving documents, scanning, and data entry, printing and follow-up.

Our clients have been constantly experiencing reduction in processing cost and time and a simultaneous increase in quality and accuracy of transaction. There are many such Companies in the West that are mainly targeted to their core business of manufacturing. For this very reason, these business groups are outsourcing their Back office Operations to offshore BPO firms like Vishnu Solutions. This trend of involving Indian BPO Companies from by the western Companies is increasing day by day. We as Indian Companies are working on to provide a wide variety of mission critical information processing services to our offshore clients.

The world of Global Back Office Operations is on a rise in a way that the players, services and connectivity, all are increasing in this market. In this competitive market we offer to maximize our opportunities for acquiring, retaining and growing our customer base. We are constantly delivering value added services to our customers at every stage of the life cycle of customer services. This ranges from customer acquisition to cross-selling, from customer care to help desk and much more. All these services involve crucial role to be played by us as Vishnu Solutions in delivering our state of the art services and maintain our credibility all through the client’s customer care lifecycle.

It is through our consistent effort that Vishnu Solutions is building a solid base of clients who have enormous faith in their Back Office Processing Vendor.

We work closely with our clients to understand their processes and quality requirements. Then only a proper framework of back office processing activities is drafted constituting mapping processes, development of training content, and implementation of training guidelines as per client’s specifications.

These Back Office Processing Services is the integration of inbound and outbound processes with total customer management.